Find practical answers for reservations, front-desk work, housekeeping, folio records, reports, permissions, AI features, privacy, security, and billing.
AI Features
Use AI assistance for drafts, summaries, explanations, and exception spotting with human review.
AI features help teams draft guest replies, summarize activity, explain report changes, and highlight exceptions. Staff should review outputs before sending or acting on them, especially where guest experience, financial, legal, or safety context matters.
Billing
Understand package pricing, add-ons, room count, properties, onboarding, migration, and enterprise scope.
Billing depends on the selected package, room count, number of properties, add-ons, onboarding, migration, custom integrations, support needs, taxes, and the applicable order form or invoice. Questions can be sent to the sales team.
Folio Records
Review room charges, taxes, receipts, invoices, adjustments, and outstanding balances before closeout.
Folio records give front-desk and management teams a clearer way to review charges, taxes, receipts, invoices, adjustments, and balances. Properties should confirm tax rules, invoice format, approval steps, and export needs during setup.
Front Desk
Keep arrivals, departures, room moves, handovers, folio notes, and guest context visible during each shift.
Front-desk teams use Hotel Flow Central to understand what is arriving, what is leaving, which rooms need attention, and which guest notes matter now. Shift handovers should keep operational context clear without relying on separate spreadsheets or scattered messages.
Getting Started
Set up the property record, room types, rate plans, users, permissions, and daily operating rhythm before inviting the wider team.
Use this guide to prepare the core account structure. Start with property details, room and rate setup, staff roles, permission groups, and the reports management reviews every day. A clean setup makes reservations, housekeeping, reporting, and handover work easier from the first week.
Housekeeping
Coordinate room status, cleaning assignments, priority rooms, inspections, and maintenance follow-up.
Housekeeping workflows help teams see which rooms are dirty, clean, inspected, out of order, or ready for arrival. Supervisors can prioritize early check-ins, departures, maintenance issues, and inspection follow-up from a shared view.
Privacy and Security
Protect guest and property data through access control, careful notes, consent awareness, and secure account habits.
Good privacy and security habits include strong user access control, accurate permissions, careful handling of guest notes, avoiding unsupported sensitive data, reviewing vendor access, and reporting suspicious activity quickly.
Reports
Track occupancy, ADR, RevPAR, channel production, balances, arrivals, departures, and housekeeping load.
Reports support daily management decisions by connecting reservation activity with revenue, channel mix, balances, and operational workload. Review reports with property context such as seasonality, source mix, room closures, and special events.
Reservations
Create, update, move, and review bookings from the central reservation record.
Reservation work begins with accurate dates, room type, rate plan, guest details, source, notes, and status. Teams should review arrivals, departures, room moves, no-shows, cancellations, and special requests from the same operating record.
Troubleshooting
Resolve common access, data, browser, permission, and workflow questions with clear context.
When reporting an issue, include the page, user role, browser, property, reservation or record involved, expected result, actual result, and screenshots where helpful. Clear context helps support identify configuration, permission, integration, or product behavior quickly.
Users and Permissions
Give each team member access to the tools they need while protecting sensitive records.
Permission design should match actual job roles. Owners, managers, front-desk agents, housekeeping supervisors, operations staff, and support users may need different access to reservations, folios, reports, settings, exports, and AI-assisted features.
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