PMS command center
Reservations, arrivals, departures, room moves, folios, notes, and handovers stay in one operational record.
One connected platform for modern hotel management.
Evaluate the PMS suite in one place: reservations, channels, guest experience, housekeeping, folio records, reporting, responsible AI, and integration readiness.
Channel-ready distribution
Direct booking, HotelRunner channel flow, stop-sell, restriction, and production views are designed around one availability source.
Guest experience
Profiles, preferences, pre-arrival context, service notes, consent history, and communication records help teams personalize safely.
Housekeeping and inspections
Room status, assignments, priority cleans, maintenance signals, inspection steps, and supervisor review are visible to the right people.
Folio records
Guest folios, room charges, taxes, invoices, receipts, and outstanding balances stay visible for daily review.
Revenue and reporting
Occupancy, ADR, RevPAR, channel mix, outstanding balances, and housekeeping load are presented for daily decisions.
AI assistance
Draft replies, daily summaries, exception spotting, report explanations, and follow-up ideas are framed for human review.
Marketplace and API
Integrations, webhooks, provider review, and API eligibility are organized around package scope and operating need.
Product interface preview
Resource calendar - Ocean House
Room
Mon 12
Tue 13
Wed 14
Thu 15
Fri 16
Sat 17
Sun 18
101 Deluxe
Patel
102 Deluxe
Rivera
201 Suite
Chen Group
202 Suite
Hold
301 Family
Smith
Khan
Arrivals
12
6 checked in
Departures
8
2 folios pending
Occupancy
74%
31 of 42 rooms
Today revenue
$8,420
Room revenue
1
Search
Guest finds a rate on direct, OTA, metasearch, or partner channels.
2
Book
Availability, rate, restrictions, add-ons, and confirmation details are captured.
3
Prepare
Pre-arrival tasks, preferences, transfers, and special notes are reviewed.
4
Arrive
Front desk sees room readiness, folio status, identity checks, and stay context.
5
Serve
Housekeeping, maintenance, guest messages, and service requests stay visible.
6
Review
Balances, receipts, invoices, and checkout notes follow a clean folio trail.
7
Learn
Dashboards turn stays into channel, revenue, operations, and service insights.
Housekeeping board
Room status and task flow
101 Deluxe
Ready for arrival
102 Deluxe
Checkout clean
201 Suite
Supervisor review
301 Family
AC filter request
Folio workspace
Charges, invoices, and balances
Room charges$1,180.00
Taxes and fees$142.40
Approved adjustment-$120.00
Balance due$822.40
Folio records help teams review charges, receipts, invoices, and outstanding balances without presenting Hotel Flow Central as transaction processing software.
Reporting dashboard
Performance at a glance
Occupancy
74%
+8% vs last week
ADR
$142
Rate mix improving
RevPAR
$105
Weekend pickup
Channel revenue
$42.8k
Direct share 31%
Outstanding balances
$3.2k
4 folios need review
Housekeeping load
27 rooms
9 priority cleans
Daily command briefing
What needs attention before 11:00
3
Arrivals at risk
Room readiness and guest notes need review
+14%
Channel mix shift
OTA pickup rose after weekend promo
9
Guest replies queued
AI drafts waiting for team approval
$822
Folio review
One folio still has open balance
Suggested action queue
Review
Assign 201 Suite inspection
Before 10:15
Review Rivera folio balance
Manager check
Compare direct vs OTA pickup
Revenue note
Prepare VIP welcome note
Guest preference
Distribution planning
Booking engine and channel manager planning
Hotel Flow Central is designed around one availability and rate source, with OTA and metasearch distribution supported through HotelRunner where the property, channel, and connection method are eligible.
Booking.com
Via HotelRunner
Expedia Group
Via HotelRunner
Airbnb
Via HotelRunner
Agoda
Via HotelRunner
Hotels.com
Via HotelRunner
Vrbo
Via HotelRunner
Trip.com
Via HotelRunner
Hostelworld
Via HotelRunner
Folio records
Balance review without extra bulk
A compact folio view keeps room charges, taxes, receipts, invoices, and outstanding balances visible for front-desk and manager review.
Room charges$1,180.00
Taxes and fees$142.40
Approved adjustment-$120.00
Balance due$822.40
Guest folios
Invoices
Receipts
Balance review
Single source
Availability and rates stay easier to reason about before expanding HotelRunner channel coverage.
Shorter checks
Distribution and folio review are presented in compact views that help buyers understand the workflow quickly.
Focused detail
Full channel coverage lives on the Integrations page where buyers expect it.
Connected modules
Every operating area works from the same hotel record.
Move between reservations, channels, guest context, housekeeping, folio records, reporting, AI assistance, and portfolio controls without losing the operational thread.
Operating area
Reservations and Front Desk
Core capabilities for the teams that manage this part of the stay.
Room/resource calendar
Arrivals and departures
Room assignment
Guest folios
Shift handover
Audit trail
No-show handling
Room moves
Built for daily hotel work
Each area stays connected to the reservation, room, guest, and reporting record so teams can move faster with fewer handover gaps.
Operating area
Booking Engine and Channels
Core capabilities for the teams that manage this part of the stay.
Direct bookings
Room and rate selection
Promotion codes
Inventory synchronization
Stop-sell controls
Channel performance reporting
Rate distribution
Minimum-stay controls
Built for daily hotel work
Each area stays connected to the reservation, room, guest, and reporting record so teams can move faster with fewer handover gaps.
Operating area
Guest Management
Core capabilities for the teams that manage this part of the stay.
Guest profiles
Stay history
Preferences
Communication history
Consent records
Privacy request workflow
Built for daily hotel work
Each area stays connected to the reservation, room, guest, and reporting record so teams can move faster with fewer handover gaps.
Operating area
Housekeeping and Operations
Core capabilities for the teams that manage this part of the stay.
Room status board
Cleaning assignments
Priority rooms
Inspection workflow
Maintenance requests
Mobile staff view
Lost and found
Minibar posting
Built for daily hotel work
Each area stays connected to the reservation, room, guest, and reporting record so teams can move faster with fewer handover gaps.
Operating area
Folio Records and Reporting
Core capabilities for the teams that manage this part of the stay.
Guest folios
Invoices
Receipts
Outstanding balances
Occupancy
ADR
RevPAR
CSV export
Channel production
Built for daily hotel work
Each area stays connected to the reservation, room, guest, and reporting record so teams can move faster with fewer handover gaps.
Operating area
AI Assistant
Core capabilities for the teams that manage this part of the stay.
Draft guest replies
Summarize daily activity
Explain booking trends
Identify exceptions
Suggest follow-up actions
Built for daily hotel work
Each area stays connected to the reservation, room, guest, and reporting record so teams can move faster with fewer handover gaps.
Operating area
Multi-Property
Core capabilities for the teams that manage this part of the stay.
Property switching
Central dashboards
Consolidated reports
Property-level permissions
Central user management
Built for daily hotel work
Each area stays connected to the reservation, room, guest, and reporting record so teams can move faster with fewer handover gaps.
AI that assists your team, not replaces it.
AI outputs may contain errors. Human review is required. AI must not make final legal, financial, safety, or employment decisions. Sensitive data must be handled carefully, third-party AI providers may be used, and AI functionality may change over time.