AI Use and Transparency Policy

Hotel Flow Central may include AI-assisted features to help hospitality teams draft guest replies, summarize reservations, explain daily activity, interpret reports, identify operational exceptions, suggest room-allocation considerations, and recommend follow-up actions.

AI features are optional assistive tools. They do not replace human judgment and should not be treated as guaranteed accurate. Users must review AI-generated content before sending it to guests, acting on recommendations, or relying on summaries.

AI must not make final legal, financial, safety, employment, eligibility, credit, insurance, housing, or similarly significant decisions. AI should not be used for unlawful discrimination, guest deception, unsupported profiling, or processing sensitive data beyond supported product workflows.

AI features may use third-party AI providers. Inputs may include prompts, operational context, report information, reservation details, and message drafts. Provider, retention, regional processing, and opt-out controls are managed through Hotel Flow Central product, security, and privacy controls as the features are made available.

Customers are responsible for configuring access permissions, training staff, reviewing outputs, and avoiding unsupported sensitive data in prompts. Hotel Flow Central may change, suspend, or improve AI features over time.

Report AI concerns to: info@hotelflowcentral.com.